There is much talk of cooperation between parties with a vested interest in vehicle taking. While this likely occurs at some level, in specific circumstances, the help is insufficient to address many losses, many crimes.
Obstruction is more commonly encountered; prevarication and hurdles. Some give the impression of being intended to assist but responses are likely calculated; made in the knowledge they will cause an applicant to falter or the process dependent on another who will ignore or not take up the enquiry.